One consistent desktop. Anywhere your people work.
Plan remote access around your applications, user locations and security requirements. Compare Azure Virtual Desktop and Remote Desktop Services alongside identity, voice and endpoint dependencies.
The problems we're built to solve.
Hybrid is permanent — consistency is not optional
Your people are split across home, office, and travel. They need the same desktop, files, and apps in every location. Endpoint sprawl and identity sprawl kill that consistency unless someone designs against it.
Choose the desktop model around the work
Compare application compatibility, device support, user locations, licensing and operating effort before choosing Azure Virtual Desktop, RDS or managed endpoints.
Recovery depends on more than the desktop host
Map identity, network, application and hosting dependencies. An alternative desktop is useful only when its required access paths remain available and have been tested for the outage scenario.
Security can't slow down work
MFA fatigue, VPN flakiness, and slow desktops kill productivity. The fix isn't more friction — it's better infrastructure.
Voice + collab is fragmented
Teams Phone, RingCentral, Zoom Phone, an old PBX — each works in isolation. End users pay the integration tax.
Understand what drives support demand
Review recurring requests, onboarding steps and desktop incidents. Select suitable self-service or approved automation, then measure its effect on resolution time and support demand.
What to agree upfront.
What to scope for your environment.
Define the operational foundation with your team: access, monitoring, recovery, data boundaries and any required agreements.
Azure Virtual Desktop
Persistent or non-persistent desktops, FSLogix profiles, image management, capacity tuned to your shift patterns. The hybrid-native path: same desktop in the office, at home, on the road.
Remote Desktop Services
Assess session-based delivery for your Windows applications. Confirm vendor support, licensing and identity dependencies; define and test any proposed recovery role before relying on it.
FSLogix profile design
Review profile storage, application data, capacity and recovery requirements. Measure sign-in and application performance with representative users before accepting the profile design.
Identity & conditional access
Microsoft Entra ID, conditional access policies, MFA enforced, privileged identity management for admins. Federated to existing on-prem AD when needed.
Cloud PBX + Teams Phone
Review calling plans, carrier compatibility, call routing and contact-center workflows. Confirm emergency calling, recording and support requirements for the proposed service.
Managed endpoints
Agree device enrollment, configuration, endpoint protection and data-handling requirements. Define procurement, provisioning and user handover responsibilities for the selected devices.
automation-assisted helpdesk
Discuss self-service requests, approved automation, escalation contacts and response commitments for your team.
Resilience reviews
Map identity, application, network and hosting dependencies. Test recovery scenarios and document which access paths remain available during each outage.
Starting points, not surprises.
Discuss scope and dependencies with our team. Confirm current pricing and inclusions in a written proposal.
- 10-25 users
- AVD or RDS
- M365 included
- Standard managed IT
- Endpoint management
- 26-150 users
- Conditional access + MFA
- Cloud PBX included
- Self-service portal
- Support coverage agreed in scope
- Multi-region
- BYOK encryption
- Security requirements review
- Customer success engineer
- Compliance reviews
Common questions, answered.
Compare application delivery, device management, connectivity, licensing and support needs. A hosted desktop may suit some workflows; managed laptops may suit others. Validate the proposed approach with representative users and locations.
Availability depends on the affected service and your configured dependencies. RDS is not automatically independent of cloud identity. Review authentication, session, application and network dependencies, then test the agreed recovery paths without weakening identity controls.
Review your existing entitlements and the proposed desktop, application and voice services. Confirm eligible license types, procurement responsibilities and costs in the proposal; do not assume an existing agreement covers every component.
Define permitted devices and access controls, including clipboard, file transfer, printing and local storage. Test the selected configuration against your data-handling requirements before allowing access from personal devices.
Define who approves an offboarding request and which identity, application, session and device actions it requires. Confirm timing, evidence and exceptions in the operating procedure.
Review the provider, number portability, supported integrations and contract terms before confirming an approach. Agree migration steps, emergency calling and recovery arrangements before changing service.
Plan a workspace your team can rely on.
Review your applications, access and support needs. Agree delivery milestones and acceptance checks before committing to a rollout.