A real on-call rotation.
Not a ticket queue.
Two engineers on rotation 24/7. 15-minute ack SLA on Sev1/Sev2. Synthetic monitoring, log streaming, automated runbooks, postmortem cadence, quarterly business review. We measure ourselves on uptime and your sleep — in that order.
What your on-call rotation looks like right now.
Numbers below are the same ones we report quarterly. Incident feed sample auto-rotates so you can see the shape of the work.
What “managed” actually requires.
Each tenet is a default — not an add-on. The lower-tier MSPs don't ship them because they raise the cost floor.
24/7 NOC with humans
Two engineers always on rotation. 15-minute ack SLA on P1/P2. No first-line script-reader — the person who answers can fix it.
Synthetic + log streaming
Every workload monitored from the outside in. Logs streamed to a central WORM SIEM with anomaly detection on top.
Automated runbooks
Every recurring incident codifies into a runbook the next time it happens. The runbook executes itself, the human reviews.
Patch + harden cadence
OS, container, dependency patch windows scheduled monthly. Critical CVEs hot-patched within 24 hours of disclosure.
Postmortem in 5 days
Blameless postmortem within 5 business days of every Sev1/Sev2. Root cause goes back into the runbook + the architecture review queue.
Quarterly business review
Senior engineer + your team review uptime, capacity trends, security posture, and roadmap. Not a sales call.
What changes when the on-call engineer actually has root.
| Traditional MSP | Ultiblob Managed IT |
|---|---|
| MSP ticket queue with 24-hour first response | 15-minute ack SLA on P1/P2 from a real engineer with root. |
| Patch window the third Saturday at 02:00 — every time | Patch cadence calibrated to your workload's risk profile, not a generic schedule. |
| Quarterly status email that nobody reads | Quarterly business review with engineer-to-engineer roadmap input. |
| Monitoring tool licenses billed separately | Monitoring, log archive, SIEM, on-call, runbook automation — all in one line item. |
Where managed IT earns its keep.
Healthcare
HIPAA-aware on-call. Auditor evidence on tap. Cross-clinic standardization without a flat network.
Finance & tax
Tax-season scale on standby. Burst capacity activated by ticket. No surprise bills in March.
Mid-stage SaaS
Migrate off the hyperscaler with no operations gap. We pick up on-call at cutover; you don't drop a single page.
Managed IT, asked + answered.
- No. We don't reset passwords or unbox laptops. We operate your infrastructure: cloud, on-prem, network, identity. End-user helpdesk is a separate engagement we partner on if you need it.
Get a capacity + posture review.
Free 60-minute review of your current ops setup with a senior engineer. We map the gaps, surface the load-bearing risks, and return a written posture report — no obligation.