Calls that never drop.
Endpoints that all just work.
TLS + SRTP from the edge SBC to the agent device. Active-active call routing between Texas + Michigan with sub-second failover. Native Teams, native WebRTC, native SIP, native desk phones. Bring your own numbers.
Six hops, one active-active call.
Every call traces left-to-right with sub-second failover between regions. Hover or tap a hop to inspect what runs there.
Anyone, anywhere — PSTN, mobile, soft-phone, web-RTC. Number presents as your branded caller ID.
Every call traces left-to-right with active-active failover between the Texas + Michigan regions.
What “enterprise voice” should mean by default.
Each tenet is wired in — not sold as a tier upcharge.
TLS + SRTP everywhere
Signaling and media encrypted end-to-end. Toll-fraud-fingerprinting at the edge SBC. No clear-text SIP ever.
Active-active failover
Calls reroute between Texas + Michigan in under 800ms when a region degrades. No dropped sessions, no busy tone.
Skill + time + intent routing
IVR + skill-based + sticky-agent + after-hours rules. Conditional branches by caller intent (AI-classified).
Any endpoint
Browser, desk phone, mobile app, Teams Phone, external SIP trunk — same call, same context, same recording.
7-year CDR + recording archive
Call detail records and recordings retained for 7 years. Compliance-grade chain of custody. Searchable by AI.
AI-assisted ops
Real-time sentiment scoring, post-call summarization, ticket creation. Optional — opt-in per number / per queue.
What changes when voice goes active-active.
| Legacy PBX / Single-region UCaaS | Ultiblob Enterprise Voice |
|---|---|
| Multi-region failover requires manual cutover at 03:00 | Sub-second active-active. Failover happens before the customer notices. |
| Per-feature add-ons (record / report / route) at each tier | All features included. Per-user flat pricing. |
| Teams Direct Routing means a third vendor in the call path | Native Teams Phone integration with same SBC + carriers serving the rest of your voice. |
| CDR archive billed per-GB after first 90 days | 7-year archive included. Searchable + exportable for legal hold. |
Where voice earns its keep.
Healthcare
HIPAA-aware call recording, BAA-bound transcription, on-call routing, after-hours triage. Vet clinics + multi-site practices supported.
Finance & tax
PCI-aware tokenized DTMF for agent-assisted card collection. Tax-season call surge handled with elastic queues + AI triage.
Contact centers
Skill-based routing, supervisor barge, sentiment scoring, post-call summarization. CRM-aware ticket creation.
Enterprise voice, asked + answered.
- Yes. Toll-free, geographic, vanity, and international ranges. Port-in process typically 7-14 business days depending on the losing carrier.
Get a voice posture review.
Free 45-minute review of your current call routing, failover, and recording with a senior voice engineer. We map the failure modes and return a phased migration plan.