FAQ
Frequently asked. Honestly answered.
Pricing, compliance, security, contracts, GPU access, support. If the answer you need isn't here, the chatbot or a scoping call will close the gap.
Pricing & contracts
- Hosting tiers start at $199/mo (Starter), $649/mo (Pro), $1,890/mo (Scale). One-time builds typically run $6,500–$75,000 depending on scope. Azure Local deployments run $185k–$720k. Run the estimator for a number tied to your project.
- No. Bandwidth is included up to the published cap of each tier. We warn (not bill) at 80% of cap and offer to upgrade. This is the single largest line-item difference vs public cloud for most workloads.
- Annual default. Month-to-month available at +20%. Multi-year contracts earn discounts. Cancel any time with 30 days notice on annual; you take your code with you.
- List pricing covers SMB / mid-market. Enterprise deals (250+ seats, 6-figure ACV) are quoted per engagement and reviewed quarterly. See /enterprise for the procurement flow.
- ACH, wire, credit card (subject to surcharge above $5k/mo). PO-based billing on annual contracts. Stripe checkout for marketplace items under $5k.
How much does Ultiblob cost?
Do you charge for egress?
What's the contract length?
Are prices negotiable for enterprise?
What payment methods do you accept?
Build & Host engagements
- A senior engineer confirms scope, dependencies, review gates, and compliance obligations before committing to a schedule. AI accelerates the work, but the signed scope—not a blanket turnaround claim—is authoritative.
- Scoping call, design, AI-accelerated implementation, container build, deploy to Ultiblob private cloud, TLS, edge, monitoring, daily backups, handover documentation, and 30 days of post-launch engineering support.
- Yes. Your Git repository, your IP, your data. Ultiblob hosts it; you can leave with the code anytime — including to a competing hyperscaler if that's where you want to go.
- Yes if it's containerizable. We have shipped workloads across a wide range of frameworks — frontend, backend, Python, Go, Ruby, Java, and more. If it runs in a container, we can build and host it.
How do you set a delivery schedule?
What's actually included in the build?
Do I own the code?
Can you work with our existing tech stack?
Private cloud & infrastructure
- Ultiblob operates US private cloud regions with Tier-III facilities, N+1 cooling, A/B power, carrier-neutral interconnect, and geo-resilient workload pairing.
- Yes, under NDA, with two business days' notice. Customers and prospective customers welcome at both locations.
- Today, US-only. A Canadian region is on the 2027 roadmap. For European customers, we partner with sovereign EU operators case-by-case.
- Single-tenant compute, dedicated VLANs per customer, customer-isolated storage volumes. No shared CPU, no shared NICs, no noisy neighbors. This is the foundational difference vs hyperscaler VMs.
- Yes — colo arrangements are available case-by-case, primarily for Azure Local deployments where customers want to own the hardware and have Ultiblob operate it.
Where are your private cloud regions?
Can I tour the facilities?
What about international workloads?
What does dedicated tenancy actually mean?
Can I bring my own hardware?
Compliance & security
- Yes. Every healthcare engagement starts with a BAA on signature. Our template is built off OCR guidance and reviewed by outside counsel annually.
- SOC 2 Type II audit is in progress with a Q3 2026 report target. Interim attestations available under NDA today. We map Ultiblob platform controls to Trust Services Criteria in the pre-audit readiness guide on /resources.
- PCI-aware infrastructure: network segmentation, tokenization patterns, quarterly external scans available. We partner with your QSA on the application side and own the infrastructure controls.
- No. Customer data is never used for training. Our DPA is explicit. The subprocessor list is published on /trust.
- Yes, on Scale tier and above. HSM-backed key management available; rotation under customer control.
Do you sign HIPAA Business Associate Agreements?
What about SOC 2?
How do you handle PCI-DSS?
Will my customer data train any AI model?
Do you support customer-held encryption keys (BYOK)?
AI & GPU infrastructure
- Yes. NVIDIA H100 (8×) and L40S (4×) dedicated nodes available. Lease (monthly) or purchase via marketplace. L40S lead time typically 2 business days; H100 builds 2-4 weeks (buffer capacity for short-term overflow).
- First-class our managed AI API on Pro and Scale tiers with prompt caching enabled by default. Typical 50-70% token cost reduction on RAG workloads. Customer-held API key option available.
- Yes. Llama, Mistral, fine-tuned variants, custom architectures — all supported. We tune the inference runtime (vLLM, TensorRT-LLM, llama.cpp) for your weights.
Do you offer GPU access?
What's included in the managed AI integration?
Can I host open-weight models?
Support & operations
- Email support 24-hour SLA on Starter. Phone + chat 30-min SLA on Pro. 24/7 NOC with 15-min P1 SLA on Scale. Enterprise customers get named SLAs in the MSA.
- AI agents handle detection (parsing telemetry into incidents), remediation (executing known-good runbooks), and reporting (drafting customer comms, tickets, compliance evidence). Senior engineers handle trade-offs — every customer-impacting change goes through a human.
- Yes on Scale tier and above (dedicated Customer Success Engineer). Pro tier customers get pooled 24/7 support with quarterly business reviews.
- Sub-5-minute P50 acknowledgment. Auto-remediation for known signatures. Senior engineer on every escalation. Full incident post-mortems shared with customers within 5 business days.
What's the support SLA?
What does 'engineer-led NOC' actually mean?
Will I have a named contact?
How do you handle incidents?
Still have questions?
The chatbot is in the corner. The phone goes through to a person.
Email info@ultiblob.com, call +1 720 826 0460, or choose an available scoping time. Real engineers, real answers.